Episode 1: Into the Lumiverse

Welcome to the inaugural episode of Into the Lumiverse, where Mark, Dennis, and Tom tackle three topical issues and share their views for the advice community to take back to their practices.

Topic 1: Investor Satisfaction in Lockstep with Market Performance

A recent JD Power Investor Satisfaction Survey finds that a lack of comprehensive advice and personalised financial planning is leaving wealth managers stuck in a co-dependent relationship with market returns. Mark, Dennis, and Tom dig into what this means for advisors and how breaking free from performance-based relationships can create a stronger, more resilient client proposition.

Topic 2: Disconnect Between Advisor and Client Perceptions

In a dramatic shift over the last 15 years, financial planners now think far more highly of their ability to understand their clients than their clients actually do — according to a new Financial Planning Association study. The trio explore why this perception gap exists and what advisors can do to close it.

Topic 3: "I'm Not a Life Coach"

How far should an advice professional really go in understanding their client's lives? It's a question that makes many advisors uncomfortable — but one that's increasingly hard to avoid. Mark, Dennis, and Tom share their perspectives on where the line is, and why crossing it (thoughtfully) might be exactly what clients need.

We hope you enjoy the discussion — and as always, let us know what you think in the comments!